FAQ

Frequently Asked Questions (FAQ)

Welcome to MZARRAI’s FAQ section. Below you’ll find answers to common questions about our products, orders, delivery, returns, and more.

Delivery Locations

We currently deliver across the UAE and accept orders to be shipped to GCC countries (Saudi Arabia, Bahrain, Kuwait, Oman, and Qatar). An additional shipping fee will apply for international deliveries outside the UAE.

Please note: Certain items are exclusively available for delivery within the UAE. Kindly refer to the product page for specific delivery restrictions.

Orders

I received the wrong or a damaged item. What should I do?

We’re sorry to hear that! If you receive an incorrect or damaged item, please contact us as soon as possible:

Make sure to include your order number, the item name/code, and a clear photo of the product. Our customer care team will review your request and respond within 2–3 business days.

Do you offer gift cards?

Not at the moment, but we’re working on it! Stay tuned as we plan to launch gift card options soon.

Does MZARRAI have a physical store?

We do not operate a standalone retail store. However, our collections are regularly showcased at select venues including Ether in Yas Mall Abudhabi, Ombre Boutique in Jumeirah Dubai, and pop-up events across the UAE.

My order is a gift. Can you remove the prices from the packaging?

Yes! If you're ordering a gift, please mention this in the order notes at checkout or contact us at info@mzarrai.comafter placing your order, and we’ll ensure the invoice is not included in the package.

Can I change or cancel my order after it’s placed?

Yes, as long as your order hasn't been dispatched (usually within 2 business days), we can help update or cancel it. Please contact us promptly at info@mzarrai.com.

How can I pay for my order?

We offer secure payment options including:

  • Credit/Debit Cards

  • Cash on Delivery (COD) — available only within the UAE

Shipping & Delivery

What are the shipping fees?

Shipping fees vary depending on your location and will be clearly displayed at checkout, if not then we will be following up with an email on the shipping charge. Delivery within Dubai is free of charge. and the typical standard rates are within UAE. 

How long does delivery take?

Delivery timelines vary by location:

  • UAE:

    • Dubai: 2 working days, free delivery

    • Other Emirates: 2–3 working days

    • Items shipped to  the Gulf countries (KSA, Kuwait, Oman, Qatar, Bahrain) may take up to 5–9 business days

Do you ship outside the GCC?

At this time, we only deliver to GCC countries:
United Arab Emirates, Saudi Arabia, Kuwait, Bahrain, Qatar, and Oman.

 

Returns & Exchanges

What is your return policy?

We want you to love your purchase. If you’re not fully satisfied, you may request a return or exchange within 30 days of purchase, provided that:

  • The item is unworn and in original condition

  • The packaging,( box, and dust bag ) are all returned together in good condition

To initiate a return or exchange, please email our team at info@mzarrai.com with your order number and reason for return.